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FREQUENTLY-ASKED QUESTIONS
Have a question? We have the answer. Use our Glossary for further explanation. Go to Products for more specific information. Browse Technical Info for detailed data. Or if you need further explanation, feel free to Contact Us.
1 - Where can I get prices for Kolbe products?
Where can I get the name and number of a local Kolbe dealer?
You can get prices, product information, brochures, and place orders through your local Kolbe Windows & Doors dealer. Find a Supplier by entering your zip code. If the supplier doesn\'t appear local, please call. The supplier will be able to list their dealers and determine which one is nearest you. Plus, they can advise you which dealers offer showrooms.
2 - Do you sell direct to homeowners, contractors or architects?
No. We sell through distributors and dealers. Find a Supplier by following the link and entering your zip code as directed.
3 - I just ordered Kolbe windows. Who can I get to install them? Where can I get installation instructions?
Ask your dealer for a list of qualified builders/contractors or call your local area Builders Association. Installation instructions are included with Kolbe products when they are shipped. For your convenience, installation instructions are also available on our website under Install & Maintain.
4 - Where can I get instructions for finishing Kolbe windows and doors?
Finishing information is available on our Install & Maintain page in Finishing Your Kolbe Windows & Doors.
5 - Where can I get information about replacement sash?
General information is available on our Heritage Traditional Double Hungs page. More specific information - such as how to measure and install - is available in our Double Hung Replacement Sash Kits brochure.
6 - It seems that some terms are used differently by different window manufacturers. Where can I learn Kolbe's terms and definitions?
Our Glossary has clear definitions. If you still have questions, feel free to ask your Kolbe dealer or Contact Us.
7 - What types of products do you offer? Do you sell wood windows with vinyl cladding on the exterior?
No. We offer all-vinyl windows & patio doors, but do not offer vinyl clad products. Plus, Kolbe offers wood windows & doors in its Heritage Series and wood windows with aluminum cladding on the exterior. Those with a polyester exterior finish (20-year finish warranty) are part of our Classic Series. Those with a fluoropolymer finish (30-year finish warranty) are available in our Ultra Series.
8 - Why should I replace my windows?
Replacing old, worn windows can give your home a beautiful new look while improving its energy efficiency. Improved energy efficiency will lower heating and cooling bills, add value to your home, and make it more comfortable. Learn more on our Energy & Performance page.
9 - Why would I choose wood windows?
Wood is beautiful, a great insulator, and a naturally renewable resource. With proper preservatives, wood is durable and corrosion resistant. It is a natural canvas to the designer in you because it allows so many finish options. Many exterior finish types and colors are possible. Exterior finishes include primer – which allows the product to be painted – K-Kron II or aluminum cladding with a polyester or fluoropolymer finish. Several possibilities are available for factory-finishing the interior as well. Or, the interior may finished in the field.
10 - Why would I choose vinyl windows?
Vinyl windows & doors are durable, weather-resistant and low maintenance. They do not need to be finished after installation and never need painting or sealing. The vinyl cannot rot, rust, pit or corrode and is unaffected by moisture, salt air, pollution and airborne chemicals. Learn about Kolbe\'s vinyl windows & doors.
11 - Will vinyl windows melt in the hot sun?
No. Multi-chambered vinyl windows are designed to handle even excessive heat - such as desert climates of the southwest USA, where daytime temperatures can reach 125°F! The outside surfaces may get very hot in direct sunlight, but the interior surfaces will remain near room temperature. Learn about Kolbe\'s vinyl windows & doors.
12 - What about vinyl windows in a fire?
Vinyl does not combust like many building materials. It can burn if completely surrounded by flames but, if the flames are removed, vinyl will self-extinguish. In fact, PVC has a higher ignition temperature, lower flame spread, and releases less heat in a fire than wood. Plus, smoke produced by burning PVC is similar to that of most organic materials. Learn about Kolbe\'s vinyl windows & doors.
13 - Why are your vinyl window frames hollow?
The multiple hollow chambers provide a thermal break, rigidity and strength without excessive weight. A solid frame would be heavy, difficult to work with, expensive, and would not perform as well. Learn about Kolbe\'s vinyl windows & doors.
14 - What can I use to clean my vinyl windows?
A few drops of a mild liquid cleaner in a bucket of water is sufficient. If you have more stubborn build-up, the following household cleaners work well: Formula 409, Ajax Liquid Cleaner, Murphy\'s Oil Soap, Lysol Cleaner, Soft Scrub, or vinegar and water. The following cleaners or types of cleaners should NOT be used on vinyl; Clorox, Pine Power, Ivory, Grease Relief, Tide Detergent, nail polish remover (acetone).
15 - What causes condensation on windows?
Windows do not cause condensation - excessive humidity causes condensation on the interior of windows. People notice moisture on windows before other surfaces because the temperature is lower. Read more about condensation on our Install & Maintain page in Maintaince Guide.
16 - Does Kolbe offer fiberglass doors?
Yes. See our Fiberglass Doors page.
17 - Does Kolbe offer steel doors?
Kolbe offers a few fire-rated steel doors. Please ask your dealer for details.
18 - What types of exterior finishes do you offer?
On our Ultra Series wood products, we offer aluminum cladding with a 70% fluoropolymer finish. On our Heritage Series wood products, we offer primer and K-Kron II high performance finish. Our Classic Series wood products have aluminum cladding with a polyester coating on the exterior. Plus, ourInspiration Series vinyl products are available with a polyurethane finish on the exterior. (Limitations may apply.)
19 - Where can I get paint that matches the K-Kron II colors?
Take a color swatch to a high quality paint dealer for a computerized color match.
20 - Where can I get solar film? Does Kolbe offer it?
No. We do not offer or recommend the use of solar film.
21 - Do you offer LoE glass? Argon gas?
Yes. Please see our Glass page for the latest details.
22 - Does Kolbe offer blinds within the insulating glass units?
Blinds within the insulating glass units are available on our Fiberglass Doors. Ask your dealer for details.
23 - Do you have products for coastal areas that may offer more strength in a hurricane?
Yes. We offer products with K-Force® impact performance modifications.
24 - Does Kolbe offer skylights?
No.
25 - Do you offer garage doors?
No.
26 - Does Kolbe offer glass block windows?
No.
27 - I have to replace windows in a Victorian home dating back to the early 1900s. Can you manufacture historic windows to match?
Yes, in most cases. From true divided lites to historic jambliners, from decorative glass to custom-sized windows, we will make every attempt to meet the need for historically authentic windows & doors. We even offer the Old World Classic, a double hung window that marries old-time chain & pulley operation with modern energy-efficient technology.
28 - How are warranty claims or service requests handled?
If possible, contact the dealer that supplied the products. If that information is not available, Find a Supplier by following the link and entering the zip code as directed. The dealer\'s location, familiarity with the project, and experience with the local climate allows them to work toward an efficient solution to your concern or claim. If that\'s been done and concerns remain, please feel free to Contact Us.
29 - If I enter my name and address on one of your forms, will I be put on a mailing or emailing list?
Please see our Privacy Statement.
30 - What can I do if my question is not answered here?
If your question is not answered here, browse our Glossary and search our website. If you still cannot find an answer, please feel free to ask your local supplier or Contact Us.
31 - Where can I obtain replacement parts or glass for Kolbe windows?
You can order replacement parts or glass from a local Kolbe Windows & Doors supplier. Find a Supplier by following the link and entering your zip code as directed.
32 - I'm building a model home. Can I get a discount?
Please ask your dealer for information about model homes.
33 - What is the warranty on glass? Where are Kolbe's warranties?
Warranty information is available on our Warranties page.
34 - Where can I find detail drawings or window symbols of your products?
Please click Architect Website at the top of any page, then select 2D and 3D Drawings. Drawing icons will help you quickly find the link.
35 - Where can I find information about the performance of your products and energy statistics?
Please click Architect Website at the top of any page, then select ENERGY-IMPACT. Structural and acoustical data is available here as well.
36 - The aluminum cladding on my windows was damaged by hail. Can the cladding on Kolbe windows be replaced without replacing the entire window?
We recommend that the entire sash be replaced when roll-form aluminum cladding has been damaged by hail. The frame cladding cannot be replaced, however. If the damage is significant enough, the entire unit should be replaced, which requires siding to be removed from around the window or door unit. This would allow the damaged unit to be removed and a new unit installed.
Or, repair cladding like a dent in a car. You will need masking tape, #280 grit sandpaper, a sanding block, quality auto dent filler (Bondo), spray can of auto primer, tack cloth and spray can of matching color paint. Mask off the perimeter of the entire cladding piece which requires repair. Sand off the dented area. Use auto filler to fill in the dent and allow to dry following the instructions on the label. When dry, sand off the area with the sand block to obtain a level surface. Additional coats of dent filler may be required for a smooth surface. After the surface is sanded smooth, spray auto primer paint over filler area and any exposed base metal. Allow to dry and lightly sand entire piece of cladding. Spray two or more coats of matching finish color paint to get proper finish. Matching colors of spray paint for our roll-form aluminum cladding can be obtained from a Kolbe Windows & Doors dealer.
NOTE: Always use CAUTION and protect the surrounding area from overspray.
37 - How can I register as an Architect?
Registration is no longer necessary to access architectural drawings and information. Simply click Architect Website at the top of any page.
38 - Why don't links work when I click them? I keep getting an error message.
You may need to disable or reset your browser\'s Pop-Up Blocker. If you are using Internet Explorer 6.0, select Tools, Pop-Up Blocker, Pop-Up Blocker Settings. Under \'Address of Web site to allow,\' type http://www.kolbe-kolbe.com, click \'Add,\' then \'Close.\' Or, go to the bottom of the Pop-Up Blocker setting window and reset the Filter Level. If they still don\'t work, there may be a conflict with your browser version, operating system, firewall and/or anti-virus software. Please contact your system administrator.
39 - Where can I find addresses & phone numbers of your locations?
You will find them under Our Company on the Kolbe Locations page.
40 - I'm looking for a job? Do you have online employment postings?
Yes. Under Our Company, go to Positions Available.
41 - Do you offer push-out casement windows?
Yes. Kolbe offers push-out casements and awnings in both the Ultra Series and Heritage Series. View our Casement and Awning pages to determine which push-out products are right for your project.
42 - Where can I find information on double hungs with hidden jambliners?
Follow the Sterling Double Hung links on the Double Hungs page.
43 - Can the glass be protected during shipping?
Yes, as an option, you may request protective film for many Kolbe products. It protects the glass during the manufacturing process, right up to the time of finishing at jobsite. Learn more on our Protective Film for Glass page.
44 - Are your windows & doors ENERGY STAR® products?
Yes. Most Kolbe products meed or exceed ENERGY STAR® guidelines in all climate zones when glazed with dual-pane insulating glass with LoE coating, argon gas, and ThermoEdge spacers. Learn more about Kolbe\'s participation in the ENERGY STAR® program.
45 - Can I get a tax credit for installing energy efficient windows?
Learn more about tax credits for new homes as well as replacement products that fall under the 2009 Stimulus Package energy tax credits on our Federal Tax Credits for Energy Efficient Windows and Doors page.
46 - Where can I get color samples?
You can get color samples from your local Kolbe Windows & Doors dealer. Find a Supplier by following the link and entering your zip code as directed.
47 - I want to have all my doors use the same key, so I don't have to guess what key is for which door. What is the keyed cylinder used on my Kolbe exterior door?
Our default/standard keyed cylinder is for a "Schlage" key. We do offer a "Weiser" key as an option.
48 - I'm trying to download your 2d CAD files, but get an error message. What should I do?
Try this:Open Internet Explorer, go to Tools > Internet Options > Security > Trusted Sites and click the "Sites..." button. Under "Add this Web site to the zone:" type in "http://www.kolbe-kolbe.com" Then UN-check "Require server verification (https:) for all sites in this zone." Click OK and OK again. Then try downloading the files again.
49 - The CAD pages are so slow. Is there a solution?
Go to Tools > Manager Add-Ons. Find and disable the IDrop Active-X Control. Of course, this disables i-drop functionality, however you may open the DWG or DXF files directly in AutoCAD if you have it open.
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